Aura Luxe Coord Set

Welcome to Capebuffalo! We are committed to delivering your purchases in the best condition and as quickly as possible. Here’s everything you need to know about our shipping and delivery process.

Contact Information

Website: www.capebuffalo.in
WhatsApp Support: +91-80683-01594
Email: support@capebuffalo.in

Domestic Shipping

At Capebuffalo, we aim to provide you with the latest products, ensuring excellent quality at competitive prices. We offer Pan India shipping and partner with the best courier services to ensure your product reaches you on time and in pristine condition.

• Delivery Time: Each product may have a different delivery period, which is specified in the product description. The processing period typically ranges from 5 to 25 business days, depending on the item.
• Order Tracking: Once your order is shipped, you will receive a tracking number to monitor its progress.
• Quality Assurance: All our products undergo thorough quality checks before dispatch to ensure they meet our high standards.

International Shipping

For our international customers, we are pleased to offer worldwide shipping.

• Shipping Charges: A flat rate of INR 1500 will be applied to all international orders.
• Delivery Time: International delivery times vary based on location and customs processes.

Order Cancellation and Refunds

• Order Cancellation: If an order is canceled by us or lost in transit, the entire order amount will be refunded. Capebuffalo reserves the right to cancel any order without explanation due to circumstances beyond our control. We will promptly communicate any such cancellations or refunds.
• Refunds: Refunds will be processed in a timely manner, and customers will be notified via email.

Return and Exchange Policy

• All items returned or exchanged must be settled through a credit note only. Direct refunds are not possible. Please note that customers are responsible for shipping charges on returns.

Important Information

• Size and Product Details: Please ensure you order the correct size by referring to our size chart and reading the product description carefully. We strive to deliver products exactly as described, with no compromise on quality.

Customer Support

For further assistance, please contact us at support@capebuffalo.in. You can also reach us via WhatsApp at +91-80683-01594. Our support team is available from 11 AM to 6 PM, Monday to Saturday.

At Capebuffalo, we want you to love what you ordered. However, if something isn’t quite right, please let us know. Below are the details of our return policy:

Returns & Refunds

• Store Credit for Sale Items: All items on sale must be settled through a store credit note only. Direct refunds are not possible.
• In the unlikely event that you receive merchandise that is damaged or not in good condition, you may exchange it within 3 days from the date of delivery. The item must be unused and in the same condition as received, in its original packaging along with original tags.

Eligibility for Exchanges

To be eligible for an exchange, please ensure that:

• Your item is unused and in the same condition that you received it.
• Your item is in its original packaging.
• You have the receipt or proof of purchase from our website.
• No exchanges or returns are applicable on Buy 2 Get 1 Free products.
• No exchanges or returns on slippers or trending products unless received in a damaged condition.

Exchange Process

1. Reverse Shipping: The reverse shipping cost will be INR 150 per product. We will arrange for the pickup from your address, charging only what our logistics partner charges us. If you prefer not to pay for reverse shipping, you may ship the product back to us and share the receipt via email.
2. Initiate a Reverse Pickup: To request a reverse pickup, please contact us at support@capebuffalo.in or reach out via WhatsApp at +91-80683-01594. We will arrange the pickup within 24-72 hours of your request.
3. Credit Note:All items purchased from our website can be exchanged or returned for a store credit coupon valid for 6 months. The entire amount of the returned product (excluding reverse shipping costs) will be credited to the coupon code.

The coupon code will be sent to the email address provided at the time of order. Please save this email for future reference.

The coupon can be used for future purchases within 180 days on our website and must be applied in the discount section during checkout.

The coupon code will be generated only after we receive and inspect the product at our warehouse.

Important Notes

• We have made every effort to display product colors accurately on our website; however, we cannot guarantee that your monitor's display will reflect the true color of the products.
• No returns or exchanges are applicable on international orders.
• Customers are responsible for reverse shipping charges.
• Exchanges can be processed only once per order.
• Pre-paid orders cannot be canceled once placed; there are no refunds.
• We are not liable for any delays due to natural calamities or unforeseen logistics issues.

Customer Support

If you have any questions or need assistance regarding our return policy, please reach out to us at support@capebuffalo.in or via WhatsApp at +91-80683-01594. Our support team is available from 11 AM to 5 PM, Monday to Friday.